Privacy Policy for Roll 32
Last Updated: June 14, 2025
Your privacy is critically important to us. At Roll 32, we are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, process, and disclose your information in connection with your access to and use of Roll 32 (the “Site”) and the services we offer, including the sale of tabletop role-playing game (TTRPG) miniatures.
1. Information We Collect
When you interact with our Site, we may collect various types of information, including:
- Information You Voluntarily Provide:
- Account Information: When you create an account, we collect your email address, first name, and last name. You may optionally provide a phone number.
- Profile Information: Your profile will display your order history.
- Payment Information: When you make a purchase, we collect necessary payment details. If you choose to save your credit card information for faster checkout, we securely store this data.
- Communications: Records of any correspondence with us (e.g., customer service inquiries).
- User-Generated Content: Any information you submit in product reviews, comments, or other public areas of the Site.
- Automatically Collected Information:
- Usage Data: Information about how you access and use the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like pixels and web beacons) to track activity on our Site and hold certain information. These help us improve your experience, analyze trends, and administer the Site. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Our Services:
- Processing your orders and managing your purchases.
- Creating and maintaining your user account and profile.
- Allowing you to track order history.
- Facilitating faster checkout if you choose to save payment information.
- Responding to your customer service requests and inquiries.
- Personalizing your experience on the Site.
- Improving our products, services, and Site functionality.
- Detecting and preventing fraud and other harmful activities.
- For Communication:
- Sending you order confirmations, shipping updates, and service-related notifications.
- Sending you marketing and promotional communications (if you have opted in). You can opt out of these at any time.
- For Analytics and Research:
- Analyzing trends and usage patterns to understand how users interact with our Site.
- Conducting research and analysis to enhance our offerings.
- For Legal Compliance:
- Complying with applicable laws, regulations, and legal processes.
- Protecting our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
3. How We Share Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., payment processing, shipping, website hosting, analytics, marketing, customer support). These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Payment Processors: When you pay using major credit cards, Klarna, Affirm, or PayPal, your payment information is directly handled by these third-party payment processors. We do not store your full credit card details on our servers unless you explicitly opt to save them for faster checkout, in which case they are securely tokenized and stored by our PCI-compliant payment gateway.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Retention and Deletion
- User Account Information: We retain your user account information (including order history, email, first name, last name, and optional phone number) for 90 days after your last active interaction or purchase.
- Payment Methods: If you choose to save credit card information for faster checkout, this data (in its securely tokenized form) is retained for 90 days from the point of saving or last use.
- Deletion Upon Request: You have the right to request the deletion of your personal data at any time. Upon receiving a valid request, we will delete your information within a reasonable timeframe, subject to any legal obligations to retain certain data.
- Deletion Process: To request deletion of your data, please contact us at support@roll32.com with the subject line “Data Deletion Request.”
5. Data Security
We implement reasonable security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission.
- Secure storage of data on protected servers.
- Regular security audits and updates.
- PCI DSS compliance for handling payment information (via our payment processors).
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete data we hold about you.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data (as detailed in Section 4).
- Right to Restriction of Processing: Request that we limit the way we use your personal data.
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to our processing of your personal data in certain circumstances.
- Right to Withdraw Consent: Withdraw your consent at any time where we relied on your consent to process your personal data.
To exercise any of these rights, please contact us at support@roll32.com. We may require you to verify your identity before responding to your request.
7. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information from our files.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Roll 32 – support@roll32.com
